Contact us

Last Updated: September 20, 2026

Get in Touch

Thank you for visiting Wybyq.

Wybyq is an online store offering combs, hairbrushes, personal care accessories, and selected everyday lifestyle products. If you have a question about a product, need assistance with an order, or would like clarification about our store policies, you can contact our customer service team using the information provided on this page.

We aim to provide clear information and helpful support throughout your shopping experience.

Customer Service

Email: service@wybyq.com

Phone: +86 15645254367

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Our customer service team can assist with inquiries regarding:

Product information and specifications
Product availability and available options
Order confirmations and order status
Payment-related questions
Shipping information and tracking assistance
Delayed, missing, or damaged deliveries
Return and refund inquiries
General questions about shopping with Wybyq

We aim to respond to inquiries as promptly as reasonably possible during our regular customer service hours.

Product Inquiries

If you would like more information about a product before placing an order, please contact us with the product name or a link to the relevant product page.

Depending on the product, we may be able to clarify details such as:

Product materials and construction
Size, dimensions, and design
Available colors or variations
Product features and intended use
Cleaning and care instructions
Current product availability

Please review the relevant product listing on https://wybyq.com for product-specific information. If a detail is unclear, you are welcome to contact us for assistance.

Order Support

If you have a question about an existing order, please include the following information in your message:

Your name
Order number
Email address used at checkout
Product name, if relevant
A brief description of your question or concern

Providing these details helps us identify the relevant order and review your inquiry more efficiently.

For your security, do not include your account password or full payment card details in your message.

Shipping and Delivery Assistance

If you have questions about shipping, tracking updates, or the delivery of your order, please contact our customer service team.

If a package appears delayed, missing, incorrectly delivered, or damaged, please provide your order number and any available tracking information. For damaged items, photographs of the product and packaging may help us review the issue.

Shipping methods, applicable charges, order processing information, and delivery estimates are described in our Shipping Policy. Please review that policy for the terms applicable to your order.

Returns, Refunds, and Exchanges

If you would like to request a return or refund, please contact us before sending any product back. Our customer service team can explain the applicable procedure.

Return and Refund Contact Email: service@wybyq.com

Return eligibility, applicable time limits, return shipping arrangements, refund procedures, and any exclusions are governed by our Return & Refund Policy.

If your return is approved, please follow the instructions provided by our customer service team. Do not send products to our registered business address unless we explicitly confirm that it is the designated return destination.

For complete information, please review the Return & Refund Policy available on our website.

Privacy and Personal Information

If you have questions about our privacy practices or wish to submit a request concerning your personal information, please contact us at:

Email: service@wybyq.com

We handle privacy-related inquiries in accordance with applicable laws and the terms described in our Privacy Notice. Depending on the nature of your request, we may need to verify your identity before processing it.

Please provide only the information necessary to explain your request and avoid sending sensitive personal information unless it is specifically required through an appropriate process.

Business Correspondence

Wybyq is operated by Shenzhen Yingtongshun Technology Co., Ltd.

Registered Business Address:

Room 201, Building 2, Anbo Technology Baolong Factory Area, No. 2, Baolong Fourth Road, Baolong Community, Baolong Street, Longgang District, Shenzhen, China

This address is provided for business identification and correspondence purposes. It should not be treated as a product return address unless our customer service team explicitly confirms that it is the appropriate destination.

For business-related questions or general correspondence, please use the contact details listed at the top of this page.

Our Commitment

At Wybyq, we value clear communication, practical product information, and a straightforward shopping experience.

We strive to help customers understand the products they are considering, find relevant information about their orders, and navigate our store policies with confidence. Whether you are shopping for a comb, a hairbrush, a personal care accessory, or an everyday lifestyle item, we aim to provide helpful support throughout your experience with our store.

Thank you for visiting Wybyq. We appreciate your interest in our products and welcome the opportunity to assist you.

Wybyq

Operated by Shenzhen Yingtongshun Technology Co., Ltd.