Privacy Notice

Last Updated: September 20, 2026

Introduction

At Wybyq, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Notice explains how we collect, use, disclose, store, and protect personal information when you visit our website, browse our products, place an order, communicate with customer service, or otherwise interact with our services.

Wybyq offers combs, hairbrushes, personal care accessories, and selected everyday lifestyle essentials through our online store:

https://wybyq.com

For purposes of this Privacy Notice, “Wybyq,” “we,” “us,” and “our” refer to the Wybyq brand and its operating company, Shenzhen Yingtongshun Technology Co., Ltd.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Notice. Where consent is legally required for a particular activity, we will seek that consent as required by applicable law.

1. Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide Directly

When you place an order, contact us, submit a form, or communicate with our customer service team, we may collect information such as:

Full name
Email address
Telephone number
Billing address
Shipping address
Order number and purchase history
Products purchased and selected product options
Transaction and order details
Return, exchange, and refund information
Customer service messages and correspondence
Information submitted through contact forms
Other information you voluntarily provide

We use this information primarily to process orders, arrange delivery, provide customer support, and manage our business operations.

Please avoid sending sensitive personal information unless it is reasonably necessary to resolve your inquiry.

Information Collected Automatically

When you visit wybyq.com, certain technical and usage information may be collected automatically through website functionality, cookies, log files, pixels, and similar technologies.

Depending on the services enabled on our website, this information may include:

IP address
Browser type and version
Device type and operating system
Device identifiers
Pages and products viewed
Referring website or traffic source
Date and time of visits
Website navigation and interactions
Shopping cart activity
Approximate location derived from technical information
Cookie identifiers
Analytics or advertising identifiers, where applicable

This information may help us understand how visitors use our website, maintain website security, troubleshoot technical issues, and improve the shopping experience.

Information from Other Sources

We may receive limited information from third-party service providers that support our business, such as payment processors, shipping carriers, fraud prevention services, and ecommerce service providers.

The information received depends on the service involved and may be used to confirm transactions, provide delivery updates, investigate order issues, or protect against unauthorized activity.

2. Payment Information

Payments made through our store may be processed by third-party payment service providers available at checkout.

Depending on the payment method used, the relevant provider may collect payment card details, billing information, transaction records, payment authorization information, and fraud prevention data.

Wybyq may receive information needed to confirm payment status, manage an order, investigate a payment issue, or process an eligible refund.

Full payment card details may be handled directly by the applicable payment provider rather than stored directly by Wybyq.

Payment information is handled according to the applicable provider's procedures and policies, together with relevant legal and security requirements.

3. How We Use Personal Information

We may use personal information for legitimate business purposes and other purposes permitted by applicable law, including to:

Process and fulfill orders
Confirm payments and manage transactions
Arrange shipping and delivery
Send order confirmations and shipping updates
Provide tracking information where available
Handle returns, exchanges, and refunds
Respond to customer inquiries
Provide customer service and after-sales assistance
Maintain order, accounting, and transaction records
Detect and prevent fraud or unauthorized transactions
Protect website and transaction security
Troubleshoot technical problems
Operate and maintain our website
Understand website usage and customer interactions
Improve product information and shopping functionality
Evaluate the performance of our website and services
Measure marketing effectiveness, where applicable
Send promotional communications where permitted
Comply with legal obligations and lawful requests
Establish, exercise, or defend legal claims

Where required by applicable law, we will obtain consent or provide an opportunity to exercise applicable privacy choices before conducting activities that require such consent or choice.

4. How We Share Personal Information

We do not share personal information indiscriminately. We may disclose information to third parties when reasonably necessary to operate our store, fulfill orders, provide services, protect our business, or comply with legal requirements.

The categories of recipients may include the following.

Shopify and Ecommerce Service Providers

Our online store is hosted on Shopify.

Shopify and related service providers may process personal information to support website hosting, online shopping functionality, checkout, transaction processing, fraud prevention, security, and related ecommerce services.

Their processing of personal information is also subject to the applicable terms and privacy documentation governing those services.

Payment Service Providers

Payment processors may receive information required to authorize payments, complete transactions, verify payment status, issue refunds, and detect potentially fraudulent activity.

Shipping and Fulfillment Providers

Shipping carriers, logistics companies, warehouses, and fulfillment partners may receive the information necessary to prepare and deliver orders.

This may include your name, delivery address, telephone number where needed, and relevant order details.

Analytics Providers

Where analytics services are enabled, service providers may process technical information and website activity to help us understand traffic patterns, website performance, and visitor interactions.

Advertising and Marketing Providers

Where applicable, advertising or marketing partners may process certain browsing, device, or interaction information to measure advertising performance, manage campaigns, or provide relevant marketing services.

Such activities will be conducted subject to applicable consent, disclosure, and opt-out requirements.

Security and Fraud Prevention Providers

We may use service providers to help detect suspicious transactions, verify activity, protect our website, and reduce the risk of fraud or unauthorized access.

Professional Advisers

Where reasonably necessary, we may share relevant information with professional advisers, including legal advisers, accountants, and auditors, subject to appropriate confidentiality obligations where applicable.

Legal and Regulatory Authorities

We may disclose information when required or permitted by applicable law, including to respond to lawful requests, comply with legal processes, investigate suspected fraud, enforce our rights, or protect the safety and legal interests of our business, customers, or others.

Business Transactions

If our business undergoes a merger, restructuring, financing, acquisition, or sale of assets, relevant information may be disclosed or transferred as part of that transaction, subject to applicable legal requirements.

5. Cookies and Similar Technologies

Wybyq and certain service providers may use cookies, pixels, tags, and similar technologies to support website functionality and understand how visitors interact with our store.

The technologies used depend on the features and services enabled on our website.

Necessary Cookies

Necessary cookies support essential website functions, which may include:

Shopping cart operations
Checkout functionality
Session management
Account authentication, where applicable
Security and fraud prevention
Essential website performance

Disabling certain necessary cookies may affect website functionality or prevent some features from working correctly.

Analytics Cookies

Where enabled, analytics cookies may help us understand website traffic, pages viewed, visitor interactions, and overall website performance.

This information may help us identify technical problems and improve the shopping experience.

Marketing and Advertising Technologies

Where enabled and permitted by law, marketing technologies may be used to measure advertising performance, understand interactions with advertisements, or support relevant marketing activities.

Some technologies may allow information to be shared with advertising or analytics partners, subject to applicable privacy requirements.

6. Cookie Preferences and Privacy Choices

Your options for managing cookies and similar technologies may depend on your location, browser settings, and the privacy tools available on our website.

Where required by law, we will provide appropriate consent mechanisms or ways to opt out of applicable non-essential tracking activities.

You may also be able to manage certain cookies through your browser settings or available website privacy controls.

Please note that blocking some cookies may affect shopping cart functionality, checkout, or other website features.

For assistance with privacy preferences, contact service@wybyq.com.

7. Marketing Communications

Where permitted by applicable law, we may use your contact information to send promotional emails about products, offers, store updates, or other marketing communications.

You can unsubscribe from promotional emails by using the unsubscribe link included in the message, where available, or by contacting service@wybyq.com.

Opting out of promotional communications does not necessarily stop essential transactional messages. We may still send communications relating to an existing order, payment, shipment, refund, security issue, or customer service request.

We will handle marketing preferences in accordance with applicable legal requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

Order fulfillment and transaction records
Accounting and tax obligations
Customer service requirements
Return and refund processing
Fraud prevention and website security
Dispute resolution
Legal and regulatory requirements
The need to establish, exercise, or defend legal claims

When personal information is no longer reasonably necessary, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal obligations and legitimate recordkeeping requirements.

9. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

These safeguards may include access controls, security procedures, service-provider protections, and measures intended to maintain the security of our website and business operations.

However, no method of electronic transmission or information storage can be guaranteed to be completely secure.

If you believe that your personal information has been compromised in connection with an interaction with Wybyq, please contact us promptly so we can review the matter.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights regarding your personal information.

These rights may include:

Requesting access to personal information we hold about you
Requesting correction of inaccurate information
Requesting deletion of certain personal information
Requesting information about how personal information is collected, used, or disclosed
Requesting a copy of certain information in a portable format
Objecting to or requesting restrictions on certain processing activities
Withdrawing consent where processing is based on consent
Opting out of certain marketing or data-processing activities
Exercising other rights available under applicable law

These rights are subject to applicable conditions, exceptions, and verification requirements.

To submit a privacy request, please contact:

Email: service@wybyq.com

Please describe your request clearly. We may need to verify your identity before responding or taking action.

We will review and respond to eligible requests within the timeframes required by applicable law.

11. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law that applies, these rights may include the ability to request access to, correction of, or deletion of certain personal information, obtain information about certain processing activities, receive a copy of eligible information, or opt out of specified data uses.

Some laws also provide rights relating to targeted advertising, certain profiling activities, or the sale or sharing of personal information as those terms are defined by the relevant law.

Whether a particular right applies depends on the applicable legal requirements and the nature of our processing activities.

You may submit a request by emailing service@wybyq.com. Please identify the privacy right you wish to exercise so that we can review your request appropriately.

Where required by law, we will provide a process for appealing a decision concerning a privacy request.

We will not unlawfully discriminate against customers for exercising privacy rights available to them.

12. California Privacy Rights

Where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to our business and processing activities, California residents may have additional rights regarding their personal information.

Depending on the circumstances and applicable law, these rights may include:

The right to know certain information about the personal information collected, used, disclosed, sold, or shared
The right to request access to eligible personal information
The right to request correction of inaccurate personal information
The right to request deletion of eligible personal information
The right to receive information about certain categories of recipients
The right to opt out of the sale or sharing of personal information, where applicable
The right to limit certain uses or disclosures of sensitive personal information, where applicable
The right not to be unlawfully discriminated against for exercising applicable privacy rights

These rights are subject to legal definitions, exceptions, and eligibility requirements.

We do not represent that every listed processing activity applies to every customer or that every legal right applies to every request. We will assess requests based on our actual processing practices and applicable law.

To submit a California privacy request, contact:

Email: service@wybyq.com

Where required, we will provide appropriate methods for exercising applicable rights and will honor recognized opt-out preference signals in accordance with relevant legal requirements.

We may request information reasonably necessary to verify your identity or authority to make a request on behalf of another person.

13. Children's Privacy

Our website is intended for a general consumer audience and is not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact service@wybyq.com.

We will review the circumstances and take appropriate action in accordance with applicable legal requirements.

14. International Data Processing and Transfers

Wybyq is operated by Shenzhen Yingtongshun Technology Co., Ltd., based in China.

Because our website may rely on international ecommerce, payment, shipping, hosting, analytics, and other service providers, personal information may be processed or stored in countries other than the country where you reside.

The privacy laws in those locations may differ from the laws in your jurisdiction.

Where required by applicable law, we will take appropriate steps to support lawful international transfers of personal information and apply relevant safeguards.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

If you access these services, their operators may collect and process information according to their own privacy notices and terms.

Wybyq does not control all privacy practices of independent third parties. We encourage you to review the applicable privacy documentation before providing personal information directly to those services.

This section does not exclude any responsibilities that we may have under applicable law.

16. Do Not Track and Opt-Out Preference Signals

Some browsers and devices offer privacy settings or signals intended to communicate a user's tracking preferences.

The way these signals are handled depends on the technology involved, the services enabled on our website, and applicable law.

Where required by law, we will recognize and process supported opt-out preference signals, including applicable Global Privacy Control signals, in accordance with the relevant legal requirements.

You may also contact service@wybyq.com to ask about available privacy choices.

17. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business operations, products, website functionality, service providers, data practices, or applicable legal requirements.

When an update is made, we will publish the revised version on this page and update the Last Updated date.

Where required by law, we will provide additional notice or obtain consent for material changes to our data practices.

We encourage you to review this page periodically to remain informed about how Wybyq handles personal information.

18. Privacy Contact

If you have questions about this Privacy Notice, our personal information practices, cookies, or your privacy rights, please contact us using the information below.

Brand Name: Wybyq

Company Name: Shenzhen Yingtongshun Technology Co., Ltd.

Website: https://wybyq.com

Registered Address: Room 201, Building 2, Anbo Technology Baolong Factory Area, No. 2, Baolong Fourth Road, Baolong Community, Baolong Street, Longgang District, Shenzhen, China

Responsible Person: Xiaohong Wang

Contact Email: service@wybyq.com

Phone: +86 15645254367

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Operated by: Shenzhen Yingtongshun Technology Co., Ltd.

Our Commitment

At Wybyq, we value clear communication, responsible information handling, and a transparent shopping experience.

We aim to handle personal information responsibly, explain our data practices clearly, and provide customers with a straightforward way to contact us about privacy questions and requests.

Our goal is to offer combs, hairbrushes, personal care accessories, and selected everyday lifestyle essentials while respecting the privacy of the customers and visitors who use our website.

Thank you for visiting Wybyq.

Wybyq

Operated by Shenzhen Yingtongshun Technology Co., Ltd.