Return & Refund Policy

Last Updated: September 20, 2026

Company Information

Brand Name: Wybyq

Company Name: Shenzhen Yingtongshun Technology Co., Ltd.

Website: https://wybyq.com

Registered Address: Room 201, Building 2, Anbo Technology Baolong Factory Area, No. 2, Baolong Fourth Road, Baolong Community, Baolong Street, Longgang District, Shenzhen, China

Responsible Person: Xiaohong Wang

Contact Email: service@wybyq.com

Phone: +86 15645254367

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Operated by: Shenzhen Yingtongshun Technology Co., Ltd.

Introduction

At Wybyq, we want you to feel confident when shopping for combs, hairbrushes, personal care accessories, and selected everyday lifestyle essentials.

We aim to make returns and refunds straightforward, transparent, and fair. This Return & Refund Policy explains how to request a return, which conditions apply, how refunds are processed, and what to do if an item arrives damaged, defective, or incorrect.

This policy applies to eligible purchases made through our official website:

https://wybyq.com

Please review the following terms before requesting a return, exchange, or refund.

1. Return Period

Wybyq offers a 180-day return period for eligible products. The return period begins on the date your order is delivered.

Our current store settings provide a 180-day free-return offer across the shipping methods listed below, subject to the eligibility requirements of this policy.

Customers may contact our customer service team within the applicable return period to request an eligible return.

Return requests submitted after the 180-day period may not qualify for a standard change-of-mind return unless otherwise required by applicable law.

Nothing in this policy limits consumer rights that cannot legally be excluded or restricted.

2. Shipping Methods and Return Benefits

For eligible U.S. orders, our current shipping rates and return arrangements are as follows:

All amounts are in U.S. dollars (USD).

The shipping method selected at checkout determines the applicable shipping charge. For orders between $39.00 and $48.99, both Express and Free Standard Shipping appear in our current shipping settings. Please review the available options and final shipping charge at checkout.

The 180-day return period begins on the delivery date, regardless of the shipping method selected.

Eligible standard returns requested within this period include complimentary return shipping in accordance with the procedures described below.

3. Return Eligibility

To qualify for a standard change-of-mind return, products generally must meet the following conditions:

• The return request is submitted within 180 calendar days after delivery.

• The product remains unused and in its original condition.

• The product includes its original components and accessories.

• Original packaging is included where reasonably available.

• Any applicable product tags remain attached.

• Proof of purchase or a valid order number is provided.

• The product has not been damaged through misuse, improper handling, or unauthorized alteration after delivery.

Returned products may be inspected after receipt to confirm their condition and eligibility.

These standard return conditions do not restrict applicable remedies for products that arrive defective, damaged, incorrect, or materially different from their descriptions.

4. Personal Care Products and Hygiene Considerations

Wybyq offers combs, hairbrushes, personal care accessories, and selected everyday lifestyle essentials.

For standard change-of-mind returns, products should generally remain unused, clean where applicable, and in their original condition.

Certain products intended for personal use may be subject to additional return restrictions for legitimate hygiene or safety reasons, but only where the restrictions are clearly disclosed before purchase and permitted by applicable law.

These restrictions do not eliminate applicable consumer rights relating to defective, damaged, incorrectly supplied, or materially misdescribed products.

If you are unsure whether a particular product qualifies for return, please contact our customer service team before sending it back.

5. How to Request a Return

To begin a return, contact us by email:

service@wybyq.com

Please include the following information in your request:

• Full name

• Order number

• Product name

• Reason for the return

• Preferred resolution, if applicable

• Relevant photographs or videos, where appropriate

Our customer service team will review your request and provide the applicable return instructions.

Please wait for our instructions before shipping any product back.

A return request submitted within the applicable return period will not be considered late solely because our team responds after that period has expired.

6. Complimentary Return Shipping

Wybyq's current store settings provide a 180-day free-return offer for eligible products across the listed U.S. shipping methods.

For an eligible return, our customer service team will provide an approved return-shipping label or another authorized return-shipping arrangement that does not impose an additional standard return-shipping charge on the customer.

Customers should use the return method provided or authorized by our team.

If we cannot provide the standard return-shipping label, we will work with the customer to arrange an appropriate alternative without additional standard return-shipping costs to the customer, subject to applicable law.

Additional costs incurred through unauthorized shipping arrangements may not be reimbursed unless required by applicable law or otherwise agreed by Wybyq.

We do not charge a separate restocking fee for eligible standard returns.

Complimentary return shipping applies to qualifying returns under this policy. It does not automatically mean that the original outbound shipping charge is refundable in every circumstance.

7. Damaged, Defective, or Incorrect Products

We encourage customers to inspect their orders after delivery.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description, please contact us as soon as reasonably possible.

Email: service@wybyq.com

Please provide your order number, a description of the issue, and clear photographs or videos where reasonably available.

After reviewing the circumstances, we may offer an appropriate resolution, which may include:

• A replacement product

• An exchange, where available

• A full refund

• A partial refund agreed to by the customer

• Another remedy required by applicable law

Where the issue results from our error, Wybyq will cover reasonable return-shipping costs or provide an appropriate return arrangement at no additional cost to the customer.

We will assess each case based on the available information and applicable consumer protection requirements.

8. Items That May Be Excluded from Standard Returns

Where permitted by applicable law and clearly disclosed when required, certain items may be excluded from standard change-of-mind returns, including:

• Personalized or custom-made products that cannot reasonably be resold

• Gift cards, where applicable

• Products that have been used or materially altered after delivery

• Products damaged through misuse or improper handling after delivery

• Products missing essential components for reasons unrelated to a defect

• Certain personal-use products subject to legally permitted hygiene restrictions

These exclusions apply only to the extent permitted by applicable law.

They do not remove a customer's applicable rights or remedies when a product is defective, damaged upon arrival, incorrectly supplied, or materially different from its description.

If you have questions about the eligibility of a particular item, contact service@wybyq.com before returning it.

9. Return Address and Instructions

Please contact our customer service team before sending any product back.

Email: service@wybyq.com

After reviewing your request, we will provide the appropriate return instructions, which may include:

• The designated return address

• Approved return-shipping arrangements

• Packaging instructions

• Any additional information needed to process your return

Our designated return facility may differ from our registered business address.

Please do not send returned products to our registered business address unless our team specifically instructs you to do so.

Using the correct return address and approved shipping method helps us identify your return and process it efficiently.

10. Refund Method and Processing Time

Once an eligible returned product has been received and inspected, we will review the return and notify you of the refund decision.

Approved refunds are generally issued to the original payment method used for the purchase.

We aim to process approved refunds within 5–10 business days after approval.

Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

If your refund has not appeared after the expected processing period, please contact service@wybyq.com with your order number.

Where applicable law requires an earlier refund or a different procedure, those requirements will apply.

11. Original Shipping Charges

For standard change-of-mind returns, original outbound shipping charges are generally non-refundable unless otherwise agreed or required by applicable law.

Complimentary return shipping does not automatically make the original shipping charge refundable.

If an item arrives damaged, defective, incorrect, or materially different from its description due to our error, applicable original shipping charges will be considered as part of the appropriate remedy.

Any refund will be handled in accordance with this policy and applicable consumer protection requirements.

12. Exchanges and Replacements

Customers may contact us to request an exchange or replacement within the applicable return period.

Exchange requests depend on product eligibility, condition, availability, and the circumstances of the request.

If the requested replacement is unavailable, we will review whether a refund or another appropriate resolution can be offered.

To request an exchange or replacement, email:

service@wybyq.com

Please include your order number, product name, and a description of the requested exchange or the issue requiring replacement.

Please wait for our instructions before sending the original product back.

13. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Email: service@wybyq.com

We will attempt to accommodate cancellation requests before the order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible. In that case, eligible customers may request a return after delivery in accordance with this policy.

If Wybyq cancels an order after payment has been collected, any applicable refund will generally be issued to the original payment method.

Nothing in this section restricts cancellation or withdrawal rights available under applicable law.

14. Consumer Protection Rights

This policy is intended to explain our standard return and refund procedures clearly and fairly.

Nothing in this policy excludes, restricts, or overrides consumer rights that cannot lawfully be waived.

Depending on the circumstances and applicable law, customers may be entitled to additional remedies for defective goods, incorrect orders, misleading product descriptions, or other qualifying issues.

Where mandatory consumer protection requirements provide rights beyond those described in this policy, the applicable legal requirements will take precedence.

15. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business operations, customer service procedures, return arrangements, or applicable legal requirements.

Updated versions will be published on this page with a revised Last Updated date.

Changes will not remove rights or contractual benefits already applicable to completed purchases where such changes are prohibited by law.

We encourage customers to review this page periodically to remain informed about our return and refund procedures.

16. Customer Support

If you have questions about returns, refunds, exchanges, damaged products, or order cancellations, please contact us using the details below.

Brand Name: Wybyq

Company Name: Shenzhen Yingtongshun Technology Co., Ltd.

Website: https://wybyq.com

Registered Address: Room 201, Building 2, Anbo Technology Baolong Factory Area, No. 2, Baolong Fourth Road, Baolong Community, Baolong Street, Longgang District, Shenzhen, China

Responsible Person: Xiaohong Wang

Contact Email: service@wybyq.com

Phone: +86 15645254367

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Operated by: Shenzhen Yingtongshun Technology Co., Ltd.

Our Commitment

At Wybyq, we value clear communication, reliable service, and a transparent shopping experience.

We aim to make our return and refund procedures easy to understand, provide clear product information, and assist customers with eligible returns and order-related concerns.

Our goal is to offer combs, hairbrushes, personal care accessories, and selected everyday lifestyle essentials that support practical everyday use while providing dependable customer support throughout the shopping experience.

Thank you for choosing Wybyq.

Wybyq

Operated by Shenzhen Yingtongshun Technology Co., Ltd.