Shipping Policy

Brand Name: Wybyq
Company Name: Shenzhen Yingtongshun Technology Co., Ltd.
Website: https://wybyq.com
Registered Address: Room 201, Building 2, Anbo Technology Baolong Factory Area, No. 2, Baolong Fourth Road, Baolong Community, Baolong Street, Longgang District, Shenzhen, China

Responsible Person: Xiaohong Wang

Contact Email: service@wybyq.com
Phone: +86 15645254367
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Operated by: Shenzhen Yingtongshun Technology Co., Ltd.

Last Updated: October 26, 2026

At Wybyq, we are committed to providing clear shipping information and keeping our customers informed throughout the delivery process. This Shipping Policy explains our order processing times, shipping rates, estimated delivery times, tracking information, and how we handle shipping delays and missing packages.

Wybyq is owned and operated by Shenzhen Yingtongshun Technology Co., Ltd.

1. Shipping Destinations

We currently offer shipping to eligible addresses within the United States.

Available shipping methods and rates are displayed below and may also be shown during checkout. Please ensure that your shipping address is complete and accurate when placing your order.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Order processing time is separate from shipping transit time. Processing may take longer during holidays, promotional periods, or other periods of unusually high order volume.

You will receive a shipping confirmation email when your order has been dispatched and tracking information is available.

3. Shipping Methods and Rates

Our shipping rates are based on the order subtotal and the shipping method selected.

The applicable shipping method and fee will be displayed during checkout. If multiple shipping methods are available, please review the available options before completing your purchase.

4. Estimated U.S. Delivery Time

For orders shipped within the United States, estimated delivery is 5–12 business days after dispatch.

The estimated delivery time begins after the order has been processed and dispatched. It does not include the order processing period of 1–3 business days.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our control.

5. Shipping Confirmation and Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email when tracking information is available.

Please allow some time for the carrier's tracking system to register and update the shipment details. Tracking information may not appear immediately after dispatch.

If you have not received tracking information or your tracking status has not updated for an extended period, please contact us at service@wybyq.com and include your order number. We will review the available information and assist you.

6. Shipping Delays

Although we make reasonable efforts to meet the estimated delivery window, delays may occur due to circumstances such as:

• Carrier operations or transportation disruptions

• Severe weather conditions

• Public holidays or peak shipping periods

• Incorrect or incomplete shipping addresses

• Other circumstances beyond our reasonable control

If your order has not arrived within the estimated delivery window, please contact service@wybyq.com with your order number. We will review the available tracking information and help determine the appropriate next steps.

7. Lost, Missing, or Undelivered Packages

If your package appears to be lost, has not arrived, or has tracking information that does not clearly explain its status, please contact service@wybyq.com.

Please provide your order number and tracking number, if available. We will review the shipment information and, where appropriate, work with the relevant carrier to investigate the issue and determine a suitable resolution.

If tracking shows that a package has been delivered but you cannot locate it, please check the delivery location, mailbox, reception area, or other usual delivery spots and contact the carrier where appropriate. You may also contact us for assistance.

We will review each reported issue based on the available information and the circumstances of the shipment.

8. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at service@wybyq.com and include your order number and the corrected address.

We will do our best to assist with an address correction before dispatch. Once an order has been dispatched, changes may not be possible.

We cannot guarantee successful delivery if an address is incomplete, incorrect, or otherwise undeliverable.

9. Undeliverable Shipments

If a shipment is returned to us or the carrier identifies the address as undeliverable, please contact service@wybyq.com.

We will review the circumstances and discuss the available options with you. Any additional shipping arrangements or costs will depend on the circumstances and will be communicated before further action is taken.

10. Shipping Support

If you have questions about shipping, tracking, delays, or an undelivered package, please contact us:

Brand: Wybyq
Legal Company Name: Shenzhen Yingtongshun Technology Co., Ltd.
Email: service@wybyq.com
Phone: +86 15645254367
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Please include your order number when contacting us so we can assist you more efficiently.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements or business operations. Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Shipping Policy, please contact us at service@wybyq.com.

Wybyq is owned and operated by Shenzhen Yingtongshun Technology Co., Ltd.

Business Address:
Room 201, Building 2, Anbo Technology Baolong Factory Area, No. 2, Baolong Fourth Road, Baolong Community, Baolong Street, Longgang District, Shenzhen, China.

Our Commitment

At Wybyq, we value clear communication, reliable service, and a transparent shopping experience.

We work to provide accurate product information and maintain clear policies covering shipping, returns, refunds, privacy, and website use.

Our goal is to offer home and everyday products that are practical for daily living while providing customers with dependable support throughout their shopping experience.

Thank you for visiting Wybyq.

Wybyq

Operated by Shenzhen Yingtongshun Technology Co., Ltd.