Terms of Service

Last Updated: September 20, 2026

Introduction

Welcome to Wybyq.

These Terms of Service (“Terms”) govern your access to and use of the Wybyq website, products, services, and purchases made through:

https://wybyq.com

By accessing our website, browsing our products, or placing an order, you agree to these Terms. Please read them carefully before using our website or making a purchase.

Wybyq is owned and operated by Shenzhen Yingtongshun Technology Co., Ltd.

1. About Wybyq

Wybyq is an online retail brand focused on combs, hairbrushes, personal care accessories, and selected everyday lifestyle essentials.

Our website allows customers to browse available products, review product information, place orders, make payments, arrange deliveries, and contact our customer support team.

Throughout these Terms, the words “Wybyq,” “we,” “us,” and “our” refer to the Wybyq brand and its operating company, Shenzhen Yingtongshun Technology Co., Ltd.

The company operates wybyq.com and is responsible for the operation of this website and the customer support associated with purchases made through it.

2. Website Use

By accessing or using our website, you agree to use it responsibly and in accordance with applicable laws.

You agree to:

Provide accurate and complete information when placing an order or contacting us.
Use the website only for lawful purposes.
Ensure that your payment information and order details are accurate and authorized.
Avoid activities that interfere with website functionality, security, or normal operation.
Refrain from attempting unauthorized access to our website, systems, or other users’ information.
Not use our website to engage in fraudulent, deceptive, abusive, or unlawful activities.

We may restrict access to the website or take appropriate action if we reasonably believe that a user has violated these Terms, engaged in fraudulent activity, or created a risk to our business, customers, or website security.

Any action we take will remain subject to applicable law.

3. Product Information and Availability

Wybyq offers combs, hairbrushes, personal care accessories, and selected everyday lifestyle products intended for everyday use.

We make reasonable efforts to ensure that product descriptions, photographs, prices, dimensions, materials, and other specifications are presented accurately on our website.

However, certain differences may occur because of screen settings, lighting conditions, material characteristics, or normal manufacturing variations.

Product specifications, care requirements, and available options may vary by item. Customers should review the relevant product page before purchasing.

Product availability may change, and we cannot guarantee that every item will remain available at all times.

We reserve the right to update product descriptions, correct listing errors, adjust prices, or discontinue products when necessary. If an error materially affects an order that has already been placed, we will review the circumstances and work with the customer toward an appropriate resolution in accordance with applicable law.

Nothing in this section limits any consumer rights that cannot legally be excluded.

4. Orders and Order Acceptance

When you submit an order through wybyq.com, you are requesting to purchase the selected products under the information and terms displayed during checkout.

Order acceptance and fulfillment may depend on product availability, payment authorization, shipping information, and the accuracy of the submitted order details.

We may need to contact you if an order contains incomplete information, a payment cannot be authorized, a product becomes unavailable, or an apparent pricing or listing error requires clarification.

Where permitted by applicable law, we reserve the right to decline, cancel, or limit an order when there is a legitimate reason, including suspected fraud, unauthorized payment activity, material listing errors, or inventory limitations.

If payment has already been collected for an order that we cancel, we will arrange an applicable refund to the original payment method.

We will not use this section to avoid obligations arising from an accepted order or to limit rights provided by applicable consumer protection laws.

5. Pricing and Payment

Product prices are displayed on the website and may change before an order is placed.

The applicable product price, selected shipping fee, and any taxes or other charges disclosed at checkout will be presented before you complete your purchase.

Please review the order summary carefully before submitting payment.

Payments are processed through the payment methods and providers made available during checkout. The availability of particular payment methods may vary.

By submitting payment, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

If a payment is declined, cannot be authorized, or requires additional verification, your order may not be processed until the issue is resolved.

If a pricing error is identified after an order has been submitted, we will review the order and communicate with you as appropriate before taking any action that requires your agreement under applicable law.

6. Shipping and Delivery

Shipping methods, charges, order processing information, and available delivery estimates are described in our Shipping Policy and displayed where applicable during checkout.

Our current U.S. shipping rates are as follows:

Shipping Method	Order Amount	Shipping Fee
Express	$0.00–$48.99	$5.99
Free Express Shipping	$49.00 and above	Free
Free Standard Shipping	$39.00–$48.99	Free
Standard Shipping	$1.00–$38.99	$2.99

All amounts are in U.S. dollars (USD).

For orders between $39.00 and $48.99, both Express and Free Standard Shipping are listed as available options in our current store settings. The shipping method you select and the applicable fee shown at checkout determine the shipping charge for your order.

Order processing and delivery times may vary depending on product availability, destination, carrier operations, seasonal demand, public holidays, and other circumstances.

Any delivery estimate provided on our website, at checkout, or in a shipping confirmation is an estimate unless expressly stated otherwise.

Once an order has shipped, tracking information will be provided where available.

If your package is significantly delayed, tracking information has not updated for an extended period, or a package appears to be missing, please contact our customer support team. We will review the available information and assist with the next steps.

A tracking status marked “Delivered” does not prevent you from contacting us to report a missing package or delivery problem.

For further information, please review our Shipping Policy.

7. Returns and Refunds

Wybyq provides a 180-day return period beginning on the date of delivery for eligible products, subject to the conditions described in our Return & Refund Policy.

Our current store settings also provide a 180-day free-return offer. Return eligibility, applicable return-shipping arrangements, product condition requirements, and refund procedures are governed by our Return & Refund Policy.

To request a return, customers must contact our customer support team before sending an item back and follow the return instructions provided.

For a standard return, the item must meet the applicable eligibility conditions. Certain used, incomplete, customized, or otherwise clearly identified non-returnable items may be excluded from standard returns where permitted by applicable law.

If a product arrives damaged, defective, incorrect, or materially different from its description, please contact us with your order number and relevant supporting information.

We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or return.

For confirmed issues involving damage, defects, incorrect items, or material differences from the product description, we will not require customers to bear additional return-shipping costs.

Approved refunds are generally issued to the original payment method. We aim to process approved refunds within 5–10 business days after the return has been received and inspected and the refund has been approved. Additional time may be required for the payment provider or financial institution to make the funds available.

Please review our Return & Refund Policy for complete details.

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at service@wybyq.com.

Please provide your order number and explain the change or cancellation you are requesting.

We will review the order status and attempt to accommodate your request when possible.

Changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.

If an order has already shipped, you may request an eligible return after delivery in accordance with our Return & Refund Policy.

If we cancel an order after payment has been collected, any applicable refund will be issued to the original payment method.

Nothing in this section limits cancellation or withdrawal rights that may be available under applicable law.

9. Intellectual Property Rights

The content and materials available on wybyq.com, including our brand name, logos, text, graphics, product photographs, product descriptions, and website design elements, are owned by or licensed to Wybyq or its relevant rights holders.

These materials are protected by applicable intellectual property laws.

You may browse the website and use its content for personal, non-commercial shopping purposes.

Unless permitted by law or authorized by us in writing, you may not reproduce, republish, distribute, modify, commercially exploit, or create derivative works from website content.

Nothing in these Terms transfers ownership of our intellectual property to you.

10. Third-Party Services and Links

Our website may rely on third-party services to support its operation and fulfill customer orders.

These services may include website hosting, payment processing, shipping and delivery, fraud prevention, customer support, analytics, and other operational tools.

We may also provide links to third-party websites or services for customer convenience.

Third-party providers may operate under their own terms, privacy notices, and service conditions.

We do not control every aspect of third-party websites or services. However, this does not remove any responsibilities we may have under applicable law for our own products, representations, transactions, or obligations.

Customers should review the applicable third-party terms and privacy notices when using external services.

11. Privacy and Personal Information

Your use of wybyq.com is also subject to our Privacy Notice.

We may collect and process information needed to operate our website, process payments, fulfill orders, arrange delivery, respond to customer inquiries, maintain security, and improve our services.

Depending on the services enabled on our website, relevant information may be shared with service providers that help us perform these functions.

Our Privacy Notice explains the categories of information we collect, how information is used and shared, our use of cookies and similar technologies, and the privacy choices and rights that may be available to customers.

For privacy-related questions or requests, please contact service@wybyq.com.

12. Website Availability and Disclaimers

We aim to keep our website accessible and its information current. However, uninterrupted access cannot be guaranteed.

Website availability may occasionally be affected by maintenance, technical problems, security measures, service-provider interruptions, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, the website is provided on an “as available” basis.

We do not exclude warranties, obligations, or liabilities that cannot legally be excluded or limited.

Product-specific information and instructions should be reviewed before use. Customers should use products in accordance with their intended purpose and any applicable care or safety instructions provided with the item.

13. Limitation of Liability

To the extent permitted by applicable law, Wybyq and its operating company will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including any applicable mandatory consumer rights and remedies.

We will consider reported order, product, delivery, and service issues in accordance with our published policies and applicable law.

14. Events Beyond Our Reasonable Control

Certain circumstances may affect our ability to process or deliver orders within expected timeframes.

These may include severe weather, natural disasters, transportation disruptions, public emergencies, carrier interruptions, government actions, or other events beyond our reasonable control.

If such circumstances affect an order, we will review the available information and provide reasonable updates or assistance where appropriate.

This section does not remove any refund, cancellation, delivery, or other rights that customers may have under applicable law.

15. Governing Law and Consumer Rights

These Terms of Service and any dispute arising out of or relating to your use of wybyq.com or a purchase made through our website shall be interpreted and applied in accordance with applicable laws and legal requirements.

The determination of applicable law and the appropriate forum for resolving a dispute will depend on the circumstances of the transaction, the location of the customer, the nature of the dispute, and any mandatory legal requirements that apply to the parties.

Any dispute arising out of or relating to these Terms, our website, or a purchase made through wybyq.com may be brought before a court or other dispute-resolution authority that has jurisdiction under applicable law.

Nothing in these Terms is intended to exclude, restrict, or waive any consumer protection rights, remedies, or legal protections that cannot lawfully be excluded, restricted, or waived under applicable law.

If any provision of this section is found to be unenforceable under applicable law, the remaining provisions will continue to apply to the extent permitted by law.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, website features, products, policies, or applicable legal requirements.

When changes are made, we will update the “Last Updated” date displayed on this page.

The revised Terms will take effect when published, unless a different effective date is stated or applicable law requires otherwise.

We encourage customers to review this page periodically to stay informed about the terms governing website use and purchases.

Any changes will remain subject to applicable legal requirements and will not eliminate rights that have already accrued where those rights are protected by law.

17. Contact Information

If you have questions about these Terms of Service, our products, an order, or any of our policies, please contact us using the details below.

Brand Name: Wybyq

Company Name: Shenzhen Yingtongshun Technology Co., Ltd.

Website: https://wybyq.com

Registered Address: Room 201, Building 2, Anbo Technology Baolong Factory Area, No. 2, Baolong Fourth Road, Baolong Community, Baolong Street, Longgang District, Shenzhen, China

Responsible Person: Xiaohong Wang

Contact Email: service@wybyq.com

Phone: +86 15645254367

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Operated by: Shenzhen Yingtongshun Technology Co., Ltd.

Thank you for visiting Wybyq. We appreciate your interest in our products and our commitment to providing a clear, reliable, and transparent shopping experience.

Wybyq

Operated by Shenzhen Yingtongshun Technology Co., Ltd.